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Our Solutions

Unified Communications

Unified Communications as a Service (UcaaS) and Contact Center as a Service (CCaaS) solutions that exist in the cloud integrate real-time enterprise communication services such as instant messaging, presence, voice, mobility , audio, web & video conferencing, desktop sharing, client interaction, application integration, and data sharing across any type of device.  These types of solutions also allow companies to move from a capital expense to an operational expense and comes with ease of management, free software updates, predictability in monthly spend , and no annual maintenance contracts.
UCaaS, Collaboration, Hosted PBX, and Contact Center as a Service.

Unified Communications as a Service (UCaaS)

Your organization is dynamic and constantly evolving, and so are the customers you serve.  You need a communications platform that can keep pace with the way employees and customers connect connect with your business. Unified Communications as a Service (UCaaS) solutions are ready for today’s business needs.  Your organization will be more productive with a communications solution that follows them everywhere—from desk phone to laptop, to smartphone or tablet. 

The team at Bridgepointe can save you time, energy, and money trying to figure out what Cloud-based Unified Communications (UCaaS) solution will be best for your business.  We have a tremendous amount of experience in this area and work with all of the top providers across the country and globe to deliver a feature rich, stable, and secure Unified Communications solution.  

We will:

•    Assess your needs, requirements, compliance concerns, and understand how your organization uses your current phone system as well as how your company interacts and communicates with your employees, customers, and partners; wherever they may be across the globe.
•    Understand where each office or employee is located across the globe as not all UCaaS suppliers can support and service all geographies.
•    Understand the different user types within the business to find the most cost effective solution and pricing strategies available by the top suppliers.
•    Find a solution that is fully redundant, highly reliable, scalable, and can integrate with your overall network and IT strategy. 
•    Identify what type of Cloud Unified Communications platform and what suppliers are best suited for your company and can deliver that solution and we will negotiate pricing and terms on your behalf.

Contact Center as a Service (CCaaS)

Cloud-based Contact Center solutions (CCaaS) provide advanced communication tools that enhance the interaction with your customers and improve the overall customer experience to help deliver world-class customer support.  Cloud Contact Center Solutions allow your business to have Contact Center agents and supervisors anywhere around the globe and communicate with customers via voice, email, chat, video, and web over a highly secure platform. Cloud-based Contact Centers are extremely scalable and can significantly reduce capital and operational costs.

The team at Bridgepointe can save you time, energy, and money trying to figure out what Cloud-based Contact Center solution will be best for your business. The Bridgepointe team has a tremendous amount of experience in this area, helping many customers find the right Contact Center solution for their business.  We work with all of the top suppliers across the country and globe to help YOU find the right Contact Center Solution for your business.  

We will:

•    Assess your needs, business and compliance requirements, call flows, business processes, and understand how your organization interacts and communicates with your customers.
•    Identify what applications need to be integrated with the contact center solution to help maximize customer interaction and operational efficiencies across all platforms.
•    Understand the reporting and call analytics requirements to ensure maximum results and performance of the Cloud Contact Center.
•    Find a solution that is fully redundant, highly reliable, scalable, and can integrate with your overall network and IT strategy.  
•    Determine which suppliers are capable of delivering the needed solution and we will negotiate pricing and terms on your behalf.


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Meet Our Solutions Providers

Bridgepointe Technologies has the most comprehensive portfolio of IT and telecom solutions providers spanning all of the technologies that are critical to today’s IT organizations, including cloud and hyperscale, SD-WAN and MPLS, UCaaS and Contact Center, and Security.

Get a Free Network Assessment and Consultation

Bridgepointe has the expertise, experience, and tools to help design, procure, and deploy next gen IT and Telecom technology.  Get your complimentary network assessment and consultation to see how these technologies can improve your business outcomes!